Specular Support
Help with Specular for iPhone.
Questions about the app, your data or your subscription, bug reports and feature requests all go to the same place. Every message is read by the person who builds the app. You can write in English or Spanish.
Contacting us from the app
In Specular, go to Profile → Support. Report a Problem can attach a diagnostics file with your app version, iPhone model and iOS version, so you don't have to look them up. Attaching it is optional.
Subscriptions & Specular Pro
Specular Pro is billed and managed by Apple. If you subscribed but Pro features aren't showing, open the Specular Pro screen in the app and tap Restore Purchases.
To change or cancel your plan, go to Profile → Membership → Manage Subscription, or open the Settings app, tap your name, then Subscriptions. Deleting the app doesn't cancel a subscription.
Refunds are handled by Apple. You can request one at reportaproblem.apple.com.
Where your workouts are stored
Your workouts are stored on your iPhone and, if iCloud is on for Specular, synced through your private iCloud account, which we can't access. There's no Specular account and no copy on our servers.
With iCloud on, deleting the app removes only this iPhone's copy, and your data comes back when you reinstall. Without iCloud, save a backup first from Profile → Data & Privacy → Manage Data → Back Up and Restore.
Moving to a new iPhone
With iCloud on for Specular, your data appears on the new iPhone when you sign in with the same Apple Account. Setting it up from an iCloud or computer backup, or with Quick Start, also brings your Specular data.
Otherwise, use Back Up All Data on the old iPhone in Profile → Data & Privacy → Manage Data → Back Up and Restore, then Restore from Backup in the same place on the new one.
Importing and exporting
Specular imports its own export files and CSV exports from Strong. Other formats aren't supported yet.
If an import or export fails, send us the file and tell us which app it came from.
Deleting your data
To erase everything Specular stores on your iPhone, go to Profile → Data & Privacy → Manage Data → More Options → Delete All Data. This can't be undone. Automatic backups stay in the Files app, in On My iPhone → Specular, where you can delete them or bring your data back with Restore from Backup. Workout links you've shared are stored separately; see Shared workouts below.
Apple Health
If Apple Health data is missing or not updating, open the Health app and check Specular's permissions under Sharing → Apps → Specular. You can change what Specular can access at any time.
Reporting a bug
If you email us directly, please include:
- What you were trying to do
- What happened instead
- The steps that reproduce the issue, if you know them
- Your iPhone model and iOS version
- Your Specular app version
Screenshots or screen recordings help when the issue is visual.
Shared workouts
Anyone with a shared workout link can open it. To remove a link you shared, send it to us and we'll delete it.
If a link isn't opening, or you want to report a shared workout that breaks our Terms of Service, include the link in your message.
Contact
Email: support@specularlabs.app
For anything that isn't about using the app, such as press, partnerships or privacy questions, write to hello@specularlabs.app.