Specular Support
We're here to help.
If you need help with Specular, have found a bug, or have a question about your subscription or data, contact us and we'll be happy to help.
Subscriptions & Specular Pro
Specular Pro subscriptions are managed through Apple. If you have subscribed but your Pro features are not showing, first use Restore Purchases in Specular.
You can manage or cancel an active subscription from Specular's subscription management option, which opens Apple's subscription settings. Deleting the app does not cancel an active subscription.
Apple Health
If Apple Health data is missing or not updating, open the Health app and review Specular's permissions under your connected apps. You can change which health data Specular can access at any time.
Workout data
Your workout data is primarily stored on your device. Specular also provides tools to import and export workout data.
If you're having trouble with an import or export, tell us which format you're using and, if possible, include the file that caused the issue.
Reporting a bug
When reporting a problem, please include:
- What you were trying to do
- What happened instead
- The steps that reproduce the issue, if you know them
- Your iPhone model and iOS version
- Your Specular app version
Screenshots or screen recordings can also be helpful when the issue is visual.
Workout sharing
If you have a problem with a shared workout link, send the link to support so we can investigate it. If you want to report a shared workout that violates our Terms of Service, please include the link in your message.
Contact us
Email: hello@specularlabs.app
We aim to provide helpful responses and may ask for additional information when needed to investigate an issue.